Other problems mentioned below may result in one or more damaged or faulty element while working or saving. Rebooting may also free up some memory and allow problematic scribes to render successfully.Ģ) Possible workaround for a scribe that won't open: I only listed this tip first because it may be the easiest thing to try. This process MAY provide a TEMPORARY workaround and allow you to render a scribe or continue editing your work even if there are still other problems (listed below) that should probably be addressed. If you use Version2, just save the file with a new name (If you have Version1 use the "save as a NEW copy and close" option) and then restart videoscribe, and open the new scribe. Most freezes, slowdowns and crashes probably result from excessive memory use and can be avoided by using properly optimized images and moderate camera zoom settings, but here is a more detailed list of tips, suggestions, guidelines and workarounds:ĮDIT: At the time this was last edited, version 1.3.26 and version 2.0 through 2.0.3 are the supported versions of videoscribeġ) Save a new copy of your scribe with a new name, and restart videoscribe. If anyone wants to experiment with them and report on their results, it would be useful.QUESTION: How can I fix or PREVENT crashing, freezing, slowdowns, problems opening saving or rendering scribes, or exporting or uploading video in VideoScribe? (Also: how can I avoid memory related problems like problems with the timeline?)ĪNSWERS AND TIPS: (The numbering of the tips may have changed slightly in recent edits.) Previous thread (restart videoscribe if necessary and import only known I did not perform enough testing to determine whether or not any of the symptoms would occur with only known "good" SVGs.Īvoid the problem(s), here are recommended SVG save settings from a the copy and paste icons on the screen also failed to paste the element back to the timeline (only three thumbnails in the timeline before and after pasting) This symptom did not occurĥ) Even after deleting the bad SVG or all images from the scribe, the problems persisted until videoscribe was restarted.Ħ) at some point, some of the "good" SVGSs disappeared/collapsedĪnd looked like the bad image even though their thumbnails remainedħ) After using ctrl+X to delete a bad SVG, ctrl+V no longer worked to paste images back into the timeline. To delete a selected thumbnail in some cases. With a "bad" SVG in the scribe, delete button on keyboard did not work This symptom did not occur every time I started the test over. Only one thumbnail could be selected with or without the ctrl Previously clicked "good" thumbnail but the image on the canvas remained collapsed/empty Timeline, I then clicked the blank thumbnail it became a copy of the With a "bad" svg in the scribe, after clicking a "good" image in the The canvas they looked like a collapsed or very small bounding box that The "bad" SVGs imported with no thumbnail image and a 0 sec draw time On On the canvas and I deleted and re-imported them a few times. During the process I tried to scale, rotate or drag the bad images Only about 3 to 5 images each (including one or more bad images) and sawĪ variety of symptoms. I imported a known "bad" SVG with certain settings that cause problems Then I restarted Videoscribe and imported three known "good" SVGs.ġ) multi select (ctrl+click) worked to select and deselect elements correctlyĢ) the delete key on keyboard worked to delete a selected thumbnail/elementģ) copy and paste (ctrl+c / ctrl+v) worked I was testing some known "bad" SVGs in a small scribe and noticed that multi select with the ctrl key was not working and I could not use the delete key to delete elements. I did some testing in Videoscribe 2.25 on a windows 8 PC and observed similar timeline symptoms:
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